Refund policy

Returns & Exchanges

At lovesolo, every piece is thoughtfully handcrafted and often made to order. We hope you love everything you receive. If something isn't quite right, we're happy to help with an exchange.

Please note that lovesolo does not offer refunds for change of mind. Orders begin processing once full payment has been received and therefore cannot be cancelled once processing has begun.

Exchange Policy

Eligibility for Exchange

Exchanges may be requested within 14 days of receiving your order.

You may exchange your purchase for:

A different size of the same product (subject to availability), or
Another product of equal or greater value (any price difference must be paid by the customer).

To be eligible for an exchange, the item must:

Be unworn, unused and unwashed.
Be free from stains, perfume, deodorant or any signs of wear.
Have all original tags attached.
Be returned in its original packaging, including garment bags, wrapping and any complimentary items received with your order.

To request an exchange, please email orders@lovesolo.in.

Exchange Process

Once we receive your returned item, it will undergo a quality inspection.

If approved:

Your exchange will be processed.
Your replacement order will begin processing.
Exchanges are subject to stock availability at the time of processing. We are unable to reserve items before your returned product has been received and approved.

If the returned product does not pass our quality inspection, the exchange request may be declined and the original item will be returned to you.

Return Shipping

Customers are responsible for the cost of returning products for exchange. Original shipping charges, customs duties and taxes are non-refundable.

If you are returning an item from outside India, please ensure the parcel is clearly marked as "Return Merchandise." lovesolo is not responsible for any duties or taxes incurred due to incorrect labelling. Any such charges may be deducted from any applicable refund.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Delivery times for exchanged products may vary depending on your location.

Damaged or Incorrect Items

If you receive an incorrect item or a product with a manufacturing defect or transit damage, please contact us within 7 days of delivery.

Kindly email orders@lovesolo.in with:

Your order number
Clear photographs of the issue
An unboxing video (recommended)

Once verified, the damaged or incorrect item will be exchanged for the same product at no additional cost.

Refunds

Refunds are only issued where approved by lovesolo, including instances where a product has a verified manufacturing defect and a replacement cannot be provided.

Once the returned product reaches our warehouse, it will undergo a quality inspection to confirm:

The item is in its original condition.
The returned item is the same item originally shipped.

If approved, refunds will be processed to the original payment method within 5–7 business days.

Shipping charges, customs duties and taxes are non-refundable.

For prepaid orders, refunds will be made to the original payment method.

International Orders

International orders are not eligible for returns or exchanges, except in cases where an incorrect item or a verified manufacturing defect has been confirmed by our team.

If returning an approved international order, customers are responsible for return shipping costs and must clearly mark the parcel as "Return Merchandise" to avoid customs charges.